Refund Policy

Effective date: 2026-08-11

Purchases are processed by Lemon Squeezy as merchant of record. Refunds are issued back to the original payment method through Lemon Squeezy.

We look at every request individually

There is no blanket money-back guarantee: a lesson is live tuition that costs us real compute the moment it runs, so we cannot promise to refund one that has already taken place.

What we can promise is that a request gets a person, not a form. Email support@studify.today, tell us what happened, and we will answer within 3 business days. We are reasonable about honest mistakes — a duplicate purchase, the wrong plan, a lesson that failed on our side — and we would much rather sort it out with you than have you dispute the charge with your bank.

Whatever we decide, you can cancel at any time, so a plan that is not for you does not charge you again. Your statutory rights below are not affected by any of this.

EU/EEA and UK right of withdrawal

As a consumer you have 14 days to withdraw from a distance contract. For digital services that right ends once the service has been fully performed with your express prior consent. By starting your first lesson you ask us to begin the service immediately and accept that the right ends as the service is performed.

If you withdraw within those 14 days before all your lessons have been used, you pay only for the lessons you have already taken — at the plan's per-lesson price — and we refund the rest. Example: on the €99 plan of sixteen lessons, one lesson taken means you are charged for that lesson and the remaining fifteen are refunded.

Renewals

Renewal payments are not automatically refundable — cancel before the renewal date to avoid being charged. If a renewal charged you by mistake and you have not taken a lesson in the new period, write to us within 7 days and we will refund it.

Extra lesson add-ons

A one-off extra lesson is refundable until it is used. Once the lesson has taken place, it is not refundable.

When we refund without being asked

• We could not deliver lessons you paid for because of a failure on our side.
• You were charged twice for the same period.
• Your account was closed by us without a breach of the Terms on your part.

Unused lessons

Lessons included in a plan expire at the end of the billing period and are not refunded or carried over. This is stated at checkout and in the Terms of Service.

How to ask

Email support@studify.today from the address on your account, with your order number from the Lemon Squeezy receipt. We reply within 3 business days.